Refund policy

Excerpt from our general terms and conditions

4. Refund policy

4.1. The customer has the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which the customer or a named third party who is not the carrier took possession of the goods. In order to exercise the right of withdrawal, the customer must inform Louicito GmbH, Wachmannstr 47, 28209 Bremen, email info@konterfey.me, by means of a clear declaration (a letter sent by post or email) about the decision to withdraw from this contract. To meet the withdrawal deadline, it is sufficient for the customer to send the notification that he is exercising his right of withdrawal before the withdrawal period has expired.

4.2. Consequences of cancellation: If the customer cancels this contract, Louicito will immediately repay all payments received from the customer within fourteen days from the date on which the notification of the cancellation of this contract was received by Louicito. The same means of payment that was used for the original transaction will be used for this repayment, unless something else has been expressly agreed with; In no case will fees be charged for this repayment. Louicito can refuse repayment until the goods have been received back or until the customer has provided evidence that the goods have been returned, whichever is earlier. The customer must return or hand over the goods to Loucito immediately and in any case no later than fourteen days from the day on which the customer informed Louicito of the cancellation of this contract. The deadline is met if the customer sends the goods before the period of fourteen days has expired. Louicito bears the cost of returning the goods. The customer only has to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the condition, properties and functionality of the goods.

4.3. Exceptions to the right of withdrawal: Unless otherwise specified, the right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated but individually made for the customer or which are clearly tailored to the personal needs of the customer (this includes, in particular, individually manufactured jewelry after the confirmed approval of the paper template).

Furthermore, the right of revocation does not apply to the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, as well as in the case of delivery of goods if they are inseparable after delivery due to their nature mixed with other goods, for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.