Terms of service

1. Scope
a) The following general terms and conditions (hereinafter: GTC) regulate the relationship of the customer (hereinafter: customer) to the products of the KONTERFEY.ME collection, a brand of Louicito GmbH (hereinafter: Louicito). These General Terms and Conditions can be viewed, printed out or saved at any time under the link “General Terms and Conditions” that can be accessed from www.konterfey.me.
b) These terms and conditions apply exclusively. Deviating, conflicting or supplementary terms and conditions of the customer only become part of the contract to the extent that Louicito has expressly agreed to their validity. This consent requirement applies in any case, for example even if Louicito performs the service without reservation, knowing the customer's terms and conditions. Even if Louicito does not expressly contradict the customer's terms and conditions, the customer's terms and conditions are not valid.

2. Conclusion of the contract
a) The contract is concluded between the customer and Louicito GmbH, Wachmannstrasse 47, 28209 Bremen, Germany. b) The contract is concluded with the confirmed purchase of products via the KONTERFEY.ME website or by direct contact with Louicito.

3. Payment
With the conclusion of the contract in electrical form or in any other form, an advance payment of the agreed remuneration is due.

4. Refund policy
4.1. The customer has the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which the customer or a named third party who is not the carrier took possession of the goods. In order to exercise the right of withdrawal, the customer must inform Louicito GmbH, Wachmannstr 47, 28209 Bremen, email info@konterfey.me, by means of a clear declaration (a letter sent by post or email) about the decision to withdraw from this contract. To meet the withdrawal deadline, it is sufficient for the customer to send the notification that he is exercising his right of withdrawal before the withdrawal period has expired.
4.2. Consequences of cancellation: If the customer cancels this contract, Louicito will immediately repay all payments received from the customer within fourteen days from the date on which the notification of the cancellation of this contract was received by Louicito. The same means of payment that was used for the original transaction will be used for this repayment, unless something else has been expressly agreed with; In no case will fees be charged for this repayment. Louicito can refuse repayment until the goods have been received back or until the customer has provided evidence that the goods have been returned, whichever is earlier. The customer must return or hand over the goods to Loucito immediately and in any case no later than fourteen days from the day on which the customer informed Louicito of the cancellation of this contract. The deadline is met if the customer sends the goods before the period of fourteen days has expired. Louicito bears the cost of returning the goods. The customer only has to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the condition, properties and functionality of the goods.
4.3. Exceptions to the right of withdrawal: Unless otherwise specified, the right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated but individually made for the customer or which are clearly tailored to the personal needs of the customer (this includes, in particular, individually manufactured jewelry after the confirmed approval of the paper template).
Furthermore, the right of revocation does not apply to the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, as well as in the case of delivery of goods if they are inseparable after delivery due to their nature mixed with other goods, for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

5. Offsetting / right of retention
Offsetting by the customer is only permitted if his claim is undisputed and legally established. This also applies if the customer makes complaints or counterclaims. However, the customer may exercise a right of retention if his counterclaim is based on the same contract.

6. Warranty / liability
a) The customer is aware that all of Louicito services are performed by hand. Accordingly, the individual motifs can vary both in form and design. The motifs visible on the homepage can also not be reproduced exactly due to the handwork. These motifs serve as examples or templates.
b) Louicito is not responsible for the colors, shades and general appearance of the individual motifs that are visible on the screen on the homepage. The customer is aware that these may differ.
c) The customer can, at his option, request a reduction in price or withdraw from the contract if the supplementary performance fails twice, is impossible or is unreasonably delayed by Louicito or seriously and finally refused. Subsequent performance always refers to the handcrafted template made of paper, not to the end product, for which there is no entitlement to withdrawal or replacement. Further claims by the customer, in particular a claim for compensation for damage that did not occur on the silhouette itself, are excluded if there is no case of intent, gross negligence, culpable breach of essential contractual obligations, liability under the Product Liability Act, the assumption of a guarantee or the cause of damage from injury to life, body or health is present. In the event of culpable breach of essential contractual obligations, Louicito is only liable for typical, reasonably foreseeable damage.
d) All claims of the customer based on a defect in the silhouette, including contractual and competing non-contractual claims for damages, expire 12 months from acceptance. This does not apply in the case of malice, intent, gross negligence, liability under the Product Liability Act, violation of a cardinal obligation or assumption of a guarantee, as well as claims for compensation for damage to life, body or health. The statutory regulations apply to claims that are not based on a defect.

7. Copyright
a) The service delivered by Louicito is protected by copyright. All rights reserved. Without the express permission of Louicito, it is not permitted to reproduce the service by photomechanical or other means and to store and process it in electrical systems.
b) The content / images / images on the KONTERFEY.ME website are also protected by copyright. The content of this website may not be reproduced or processed using electrical systems, duplicated, distributed or used in any other way without the express consent of Louicito, unless this is expressly permitted by copyright. Unauthorized use may violate applicable laws, including applicable copyright and trademark rights.

8. Data protection
Louicito is authorized to process, save, evaluate and use the data contained in connection with the business relationship within the meaning of the data protection regulations. Louicito undertakes to comply with EU data protection regulations. Data is used for processing and shipping only. Photo files are only sent back and forth between the customer and the artist, employees are allowed to edit the images. After shipping the photo files are deleted.

9. References and links
If the KONTERFEY.ME website contains links to external websites, these are not influenced by Louicito. Louicito therefore assumes no responsibility for their content. Louicito expressly declares that it has no influence on the design and content of the linked websites. Louicito does not adopt the contents of the linked websites as its own and, in particular, does not guarantee that the contents of these linked sites are true or serve a purpose or fulfill a specific purpose. The legal responsibility, also in terms of data protection law, lies exclusively with the operator of the external website.
10. Place of jurisdiction and choice of law
a) As far as legally permissible, Bremen/Germany is agreed as the place of jurisdiction.
b) The law of the Federal Republic of Germany applies to the contractual relationship between the customer and Louicito and all claims arising therefrom, excluding the UN Sales Convention.

11. Other provisions
a) Legally relevant declarations and notifications made by the customer to Louicito after the contract has been concluded (e.g. setting of deadlines, notifications of defects, declarations of withdrawal or reduction in price) must be in writing to be effective.
b) Oral side agreements prior to or upon conclusion of the contract do not exist or are ineffective.
c) Should any provision of these terms and conditions be wholly or partially ineffective, void or unenforceable, this shall not affect the legal validity of the remaining provisions. In place of the ineffective, void or unenforceable provisions, an effective provision is deemed to have been agreed which the parties would have made in good faith and permissibly if they had been aware of the invalidity, ineffectiveness or unenforceability. The same also applies in the event of a loophole in these terms and conditions.